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Evidence Guide: PUAEMR017A - Manage recovery functions and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUAEMR017A - Manage recovery functions and services

What evidence can you provide to prove your understanding of each of the following citeria?

Obtain, analyse and share information on impact of emergency

  1. A comprehensive knowledge base is developed using existing networks and reliable sources of information.
  2. Available data and information are analysed to reveal patterns and trends.
  3. Recovery needs of the affected community and special needs of vulnerable groups are identified in consultation with stakeholders.
  4. Needs analysis is reviewed as circumstances change.
  5. A package of recovery functions and services is designed to meet identified needs.
  6. Analysis outcomes and chosen service model are documented and provided to relevant stakeholders and service providers.
A comprehensive knowledge base is developed using existing networks and reliable sources of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Available data and information are analysed to reveal patterns and trends.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recovery needs of the affected community and special needs of vulnerable groups are identified in consultation with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Needs analysis is reviewed as circumstances change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A package of recovery functions and services is designed to meet identified needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analysis outcomes and chosen service model are documented and provided to relevant stakeholders and service providers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan the delivery of recovery functions and services

  1. Relevant agencies and community representatives are engaged in planning and decision making.
  2. Relevant legislation, regulations and emergency arrangements are identified and applied.
  3. Pre prepared recovery plans are applied/adapted to suit recovery functions and services.
  4. Likely impacts of the event are modelled to determine how needs and required recovery services may change.
  5. Capacity and capability to deliver required recovery services is reviewed.
  6. Recovery priorities are established by considering political context, public expectations, required services and available resources.
  7. Appropriate delivery strategies are developed in consultation with stakeholders prior to community endorsement and multi agency commitment.
Relevant agencies and community representatives are engaged in planning and decision making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant legislation, regulations and emergency arrangements are identified and applied.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pre prepared recovery plans are applied/adapted to suit recovery functions and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Likely impacts of the event are modelled to determine how needs and required recovery services may change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Capacity and capability to deliver required recovery services is reviewed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recovery priorities are established by considering political context, public expectations, required services and available resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate delivery strategies are developed in consultation with stakeholders prior to community endorsement and multi agency commitment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate the delivery of recovery functions and services

  1. Stakeholders and service providers are given regular, up to date information about the event, impacts, likely developments and service priorities.
  2. Resources are managed to ensure that recovery functions and services are delivered effectively.
  3. Workloads are managed to ensure the well being of all staff.
  4. Incoming information about needs and service delivery is collected, analysed and used to review priorities.
  5. Delivery of recovery functions and services is adjusted in response to changing circumstances and priorities and in conjunction with other functions and services.
  6. Community, political and media expectations and interests are managed.
  7. Transition to mainstream services is managed sensitively and in a timely manner.
Stakeholders and service providers are given regular, up to date information about the event, impacts, likely developments and service priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources are managed to ensure that recovery functions and services are delivered effectively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workloads are managed to ensure the well being of all staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incoming information about needs and service delivery is collected, analysed and used to review priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Delivery of recovery functions and services is adjusted in response to changing circumstances and priorities and in conjunction with other functions and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Community, political and media expectations and interests are managed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transition to mainstream services is managed sensitively and in a timely manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the delivery of recovery functions and services

  1. Feedback from stakeholders and service providers is sought, collected and analysed.
  2. Operational records, minutes of meetings and records of decisions are analysed.
  3. Instances where recovery services were deficient or poorly delivered are identified and analysed and recommendations to improve future practice made.
  4. Evaluation outcomes are reported to key stakeholders to inform future recovery planning and models of service delivery.
Feedback from stakeholders and service providers is sought, collected and analysed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operational records, minutes of meetings and records of decisions are analysed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instances where recovery services were deficient or poorly delivered are identified and analysed and recommendations to improve future practice made.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluation outcomes are reported to key stakeholders to inform future recovery planning and models of service delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

analyse recovery needs and identify required recovery functions and services

develop effective plans for the delivery of recovery functions and services

coordinate the effective and efficient delivery of recovery functions and services

evaluate and report the effectiveness of delivery to inform future emergency planning.

Consistency in performance

Competency should be demonstrated in a range of contexts such as:

throughout the life of a recovery operation

during components of a number of operations.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed managing recovery functions and services that involve the cooperation of multi agencies, organisations and/or service providers in the workplace or in a simulated workplace environment

Specific resources for assessment

Access is required to the opportunity to manage recovery functions and services in an actual or simulated emergency situation..

Guidance information for assessment

This unit contains many transferable skills, such as communication, consultation, research and analysis skills that can be applied in the emergency recovery context. Assessors should use formative assessment strategies in a simulated environment to contextualise underpinning knowledge.

Summative assessment may not be possible in a real-world environment and assessors should confirm that simulated environments are sufficiently complex to be realistic.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

analysis of information (including historical) about disaster impacts on individuals and communities and their recovery needs

communication - lobbying, negotiating, advocacy, managing conflicts, empathy, diplomacy, chairing meetings, public speaking, active listening

conduct high level briefings and debriefings, keeping all stakeholders informed

consistent, reliable judgment

cultural sensitivity including working with translators and interpreters

design and conduct of research

flexibility, work under high pressure, maintain own well being

leadership, human resource management, monitoring of staff welfare

media liaison

problem solving, lateral thinking

project management including risk management

work in multi professional teams

Required Knowledge

community development principles and processes

diversity of community/social aspirations, needs and values

likely impacts on communities and individuals of emergencies and disasters, and recovery needs

protocols and procedures for release of information

models of recovery operations and approaches to service delivery

organisational budgeting and administrative processes and delegations

relevant legislative/regulatory framework, local/state/territory statutory and emergency management arrangements

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Available data and information may include:

damage/impact and loss assessments

impact modelling

media reports

offers of assistance

requests for services

Stakeholders may include

staff

client groups

decision makers

members of the public

community groups

industry groups

public and private sector organisations

non-government organisations

elected officials

Legislation, regulations and emergency management arrangements may include:

arrangements specified in legislation or regulation

organisational or jurisdictional emergency recovery policies or procedures

existing recovery plans, agreements or memoranda of understanding

Australian Emergency Management Handbook 2, Recovery

Recovery functions and services may include:

in the social environment:

community development

health and medical needs

pastoral care, counselling, mental health services

registration, public information, immediate relief services e.g. temporary accommodation, food, transport, relocation

cultural support and support for people with mobility, vision and hearing impairment and people with a cognitive disability

tourists and persons from interstate and overseas

in the built environment:

debris removal

structure assessment, stabilisation and demolition

restoration of essential services (power, water, hospitals, schools)

restoration of lifelines and communication services, transport links, public transport, supply chains

re-establish commercial and retail facilities

in the natural environment:

containment of hazards, decontamination and removal of hazards

habitat restoration/revegetation/rehabilitation

erosion stabilisation

threatened species

prevent further contamination e.g. weeds, fungal disease

in the economic environment:

restoration of banking and other financial services

appeals and donations

economic redevelopment strategies, business and industry recovery packages

employment issues

financial advice, insurance advice

grants and personal support programs e.g. financial relief

Service providers may include:

architects

engineers

planners

builders

business recovery advisers

financial advisers

bank officers

insurance assessors

non-government and community service organisation staff

personal support staff such as social workers, public health workers, and advocates

mental health professionals such as psychiatrists, psychologists, counsellors

recovery program/service managers, Australian/state/ territory/local government administration and technical (IT) staff

suppliers of demolition and debris removal services

suppliers of earthworks, road making and revegetation services

utility workers (power, water, drainage, sanitation, garbage)

Information about needs and service delivery may include:

collection strategies that recognise the diverse cultural, language and linguistic needs of the community

feedback from briefings and debriefings

phone calls and surveys about unmet community needs and service effectiveness

reports on expenditure, resource availability and use, staff welfare

summaries of service requests, jobs completed

Operational records may include:

demographic data and community profiles

financial records

historical records

incident reports and damage assessments

media reports

personal accounts, daily/weekly logs and file notes

service requests